Last updated: August 2026.
All products are sold strictly for in-vitro research and laboratory use only. Because of the nature of these products, all sales are generally final.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery at [support@yourdomain.com] with your order number and photos. We will arrange a replacement or refund for verified issues.
Non-Returnable Items
For safety and product-integrity reasons, opened vials and temperature-sensitive items cannot be returned once shipped, except where required by law.
Refund Processing
Approved refunds are issued to your original payment method within 5–10 business days. Original shipping charges are non-refundable unless the error was ours.
Contact
Email [support@yourdomain.com] to start a claim.